| Name of Complainant | |
| Date of Complaint | October 10, 2022 |
| Name(s) of companies complained against | Amazon basics |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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The Dishwasher was delivered after installation it wasn’t working.
Raise multiple service request but the complaint was not resolved.
Waited for almost 2 months to get it repaired (item is unused and original)
Made another complaint and Finally, their customer support executive confirmed to replace the item and scheduled a pick up for the same on 6th October. When the pickup didn’t occur, I informed amazon and they said we cannot return it it can only be repaired.
And the call was disconnected and they never called again. I recalled and then they confirmed again to pick up the order on 8th October.
I got a service call that amazon is sending a technician.
The crux of the story is, the sold a defective product and couldn’t able to resolve the issue for 2 months after 4-5 service requests. They confirmed to return hence I order a new one and paid for it and now they are saying they cannot return it. I have the written confirmation from amazon and multiple verbal confirmation.
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