Deducted payment double time. Not get return even after multiple emails

Name of Complainant Simranjit kaur
Date of ComplaintOctober 8, 2023
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link
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Text of Complaint by Simranjit kaur:

My payment deducted two times for the order from swiss beauty .
When i confirmed order, i received a message
Hi Sim, It seems that your payment did not get through and is still pending in our queue. Complete the order & get Extra 10% OFF

Then i again go to page and found the items in my cart. Then i paid again. But then i get two order confirmation mails (#209238 AND #209249) nd also deducted payment two times.

I got delivery of two orders. But i want one order to be return and get my payment back but inspite of multiple mails and calls, Swiss beauty didn’t give any reply.

Image Uploaded by Simranjit kaur:

Deducted payment double time. Not get return even after multiple emails

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