| Name of Complainant | |
| Date of Complaint | December 16, 2020 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have Videocon d2h service with customer id: 122547479
In Nov20 I recharged service for 1 yr after getting the recharge amount from customer care. Even they offered to replace set top box without any cost [only engineer charges]
I recharged and asked customer care to raise a request for set-top box replace.
Engineer replaced set-top box and since then my ~700 rs balance deducted from account without our consent
Service center: Barshi [Maharashtra]
After so many calls with customer they failed to give valid reason to this amount deduction.
Later they said its because of set-top box replacement, but when they offered set-top box to us, they havent conveyed any charges.. They clearly said it would be free replacement if you recharge for 1 yr.
Neither Customer care nor service engineer mentioned about set-top box charges.
My cell no: 9960088519
Image Uploaded by Lahu Khatal:
Dear Lahu,
Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
Dear Lahu,
The wrongly deducted charges of Rs. 750/- has been credited to your d2h account.
Thanks & regards