| Name of Complainant | |
| Date of Complaint | January 14, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Further to my complaint about the deceptive online recharge page of Airtel, while I could not get any reply from the company so far, I am now attaching a captured image of the page for publication in this portal. In order to keep the calls going, I made a recharge, but now I find that the deductions are made indiscriminately, without any information to the customer. Surprisingly, today, I am to note that there is no balance to make any call. That apart, when I wanted to know the last deductions made, irrelevant information comes through their automated system of calling on *121*#. When I wanted to contact the customer care executive, I get a reply that I have no balance. Customers should be allowed to talk irrespective of the balance. I am very much aggrieved of the way the company is providing customer service, besides fraudulent methods of collecting money.
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