To whom it may concern,

This is the death certificate for Norman Eason or as you may or may not have on your record Harold Norman Eason.

I have tried to send this death certificate several times now and I was put under the impression by your staff that by sending this that any amount owing with the exception of a closing fee of$17 the account will be closed and disconnected, this had not happened and I was continued to be invoiced without any discussion as to why. I understand and can appreciate that you’re a busy business however, I would expect your staff to inform them selves with past notations on record before unnecessarily   invoicing me. If the Death certificate was not received, I understand.

All I suggest is that your staff inform them selves when opening an account to send an invoice and if you have not received the necessary documents to keep in contact with them, this way any conflict can be avoided.

Myself and my father have been with Vodafone for as long as I can remember and have enjoyed the great customer service received through out the years, after the first time you had took care of my situation with such care and understanding I expected it’d be over. The customer service I had experience recently along with having to deal with my fathers passing and his other commitments I had to close down prior has been agonising to go through.

Please take into account my feedback and situation as this may be able to resolve and avoid any misunderstandings and to improve customer engagements.

Regards,

Terry Ann Eason.

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