Name of Complainant	Virendra Kumar
Date of Complaint	January 16, 2021
Name(s) of companies complained against
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Dear Sir/  Madam

I booked a ticket from your website from Delhi to Lucknow on 18th Dec’2020, The ticket was booked however, after 5 minutes your representative informed me that the ticket could not be booked because the fare was increased meantime and the amount will be refunded within a week. Afterwards, I booked the ticket on 21st Dec’20 from your site.
I am surprised that it’s going to be almost one month. I have written 3 emails, tried to talk telephonically, but neither getting any response nor anyone tried to talk to me telephonically. I am really surprised that what services are given by your customer care, are customer are really cared for by them?

I therefore request you to refund Rs 3814 immediately which was deducted on 18th Dec’20

Regards

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