| Name of Complainant | |
| Date of Complaint | June 2, 2019 |
| Name(s) of companies complained against | Tata Sky |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I AM THE CUSTOMER OF TATA SKY I HAVE ACTIVATED MY ACCOUNT ON 29 MAY 2019 AND ON 1 JUNE AT 10 PM IT IS DEACTIVATED DUE TO NON RECHARGE OF A/C.
I HAVE PAID RS 1800 FOR 6 MONTHS AS IT WAS THE PACKAGE WITH FREE INSTALLATION CHARGES.
NOW MY CONNECTION IS DISCONNECTED DUE TO NON PAYMENT OF INSTALLATION CHARGES I HAVE A MESSAGE FROM THE DEALER FOR NO INSTALLATION CHARGES THEN WHY MY A/C IS DEACTIVATED..
WHEN I CALLED TO THE CUSTOMER CARE THEY ARE SAYING THAT IT IS THE FAULT OF DEALER NOT MINE THEN WHY MY CONNECTION IS INTRUPPTED.
WHEN WE WERE PAYING INSTALLER TOLD US TO PAY ONLY 1800 AS WE WERE INFORMED FOR THAT AMOUNT ONLY. IN FACT I HAVE CONFIRMED ABOUT THE AMOUNT WHETHER IT IS INCLUSIVE OF GST OR NOT THEN WE WERE TOLD THAT ONLY 1800 NOTHING ELSE HAS TO BE PAID.
THEN WHY NOW THIS INSTALLATION AMOUNT IS ASKED AND SECONDRY THING WHY AFTER 2 DAYS OF INSTALLATION. WHAT THE TATA SKY AND DEALER WERE DOING FOR 2 DAYS. WHY THIS PAYMENT HAS NOT BEEN TAKEN IMMEDIATELY.
MY DETAILS ARE AS FOLLOWS:
SUBSCRIBER ID:1321283945
MOBILE NO: 9984824434
NAME: MALA OMAR
SOLVE THE ISSUE AS SOON AS POSSIBLE.
Image Uploaded by MALA OMAR:
Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.
We hope your concern has been addressed. Do write back to us if you require any further assistance.