Deactivation of SMS service by Airtel despite of having a valid unlimited plan subscription

Name of Complainant RAHUL KUMAR
Date of ComplaintFebruary 4, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by RAHUL KUMAR:

Dear Sir/Madam,
My mobile number is 7037057432 and my SMS service has been deactivated wef 3 Jan 2022 despite of having a valid active unlimited subscription pack. Neither I am able to send nor receive SMS. I am facing a lot of problem due to this. I had registered this number while filing government job applications and I am not getting any update regarding this. Moreover I recently I had to undergo RTPCR test twice because I could not get the link to download my report.
I had raised the issue on 9 Jan 2022 using toll free number but still it has not been resolved.

Image Uploaded by RAHUL KUMAR:

Deactivation of SMS service by Airtel despite of having a valid unlimited plan subscription

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