Damaged/ refurbished Product, request for replacement or Refund, But E-Commerce Flipkart is Denied for Both

Name of Complainant Basavaraja G
Date of ComplaintMarch 20, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Basavaraja G:

Hi Team,
I have ordered Mi 10t mobile, its having issues volume button small dents in screen, I request for replacement, But flipkart and Seller team and outer packing also bad , informed here is no stock available hence, we will process he refund.
Now I called to Customer care, they told me, seller has provided the good product, hence no replacement and refund cannot be processed, I facing this issue from one month continuously , CC executives harassed frequently by disconnecting call again and again , i am working professional they have respect each other time and effort.
please help me to provide or refund soon.

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