| Name of Complainant | |
| Date of Complaint | August 4, 2020 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Order ID- 171-9119401-2083568
Order date- 23-Jul-2020
Order total- 8,998.00
Product-Samsung Galaxy M01 (Blue, 3GB RAM, 32GB Storage)
I had received the Samsung Galaxy M01 on 23-Jul-2020. It stopped working on 02-Aug-2020 after 10 days of usage. The mobile is not charging and the power and volume key is not working. I complain to customer care and asked for a replacement but the executive was rude and I was told it was not up to them that I received the wrong product. This is an unexpected response from Amazon. A handset didn’t even work for 10 days. I am now completely hopeless from Amazon India. Selling damaged products then refusing any responsibility. And the customer support was extremely rude. Please help me to get a replacement of my mobile.
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