| Name of Complainant | |
| Date of Complaint | February 12, 2019 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Kindly do the needful.
Why my replacement request has been rejected again and again if there is flipkart’s system fault?
2 times Harassed by the TECH VISIT representative as he submitted wrong feedback to the Flipkart of my damage/deftive mobile.
I have a VIDEO RECORDING in which tech visit representative was accepting that the mobile had manufacturing defect/damage and was assuring me for replacement.
Problem- i have ordered the mobile “asus zenfone max m2 pro on 22nd january 2019.
The product was delivered on 27 th januaey 2019.
I lodged the complaint about the faulty finishing of the mobile. On mobile upper corner (near volume buttom) where the the display and back panel joins each other has an unnatural gap.
I requested for replacement of the mobile on 5th feb 2019 (under given replacement time by the company).
Flipkart assured me that his representative meet me for tech. Visit.
The company representative came on 7th feb 2019 for tech visit and that time the representative accepted that the mobile finishing was not natural ant found a gap which i mentioned.
And assure for the replacement.
But on the same day after evening, i got a message from flipkart that my replacement request had been rejected.
Again i lodge the complaint.
Flipkart assure me for proper step will be taken.
The flipkart again sechduled for second time TECH VISIT.
Secont time too the tech visit representative agree with the faulty finishing and said to me that..your mobile has pasting defect by the manufacturing company and assure me for replacement (i have a video recording in which he is saying above mentioned senteces).
This full of harassment as company claims that if any problem found in the product, the product will be replace within the stipulated time give by company.
MY ORDER NO.-OD 114494105705048000
My registered mobile no.-9555852712
Image Uploaded by Dharm raj kumar: