customer service issues of Amazon is poor and is denying to provide for liable exchange when it is already claimable within the guidelines.

Name of Complainant Sayan Ghosh
Date of ComplaintJune 12, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Sayan Ghosh:

My husband bought an item (refrigerator) from Amazon which got delivered on 12-06-2023. The product display has suggested a different description and set of drawers and racks which is totally misplaced. we called the customer care and it took 1 hour to provide with zero help. Apparently, the company policies suggests that AMAZON PRIME members can get refund on their listed items. Yet, the company is not providing the replacement and even denying the verification on site to provide with the drawers and items. They are claiming it to be their OBD services or such.

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