Current recharge balance 173rs then why outgoing service expire and how ? Please explain

Name of Complainant	Revan koli
Date of Complaint	December 7, 2018
Name(s) of companies complained against	Idea
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Revan koli:

Outgoings service expired how ? Please explain bcz available bal. 173rs

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