Croma — Gift Voucher Amount debited but Order not Processed

Name of Complainant Naveen
Date of ComplaintSeptember 10, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Naveen:

Hi Sir,

I purchased a gift voucher from Croma using Amazon on September 9th 2022 and when I tried to use it the amount got debited and the Order was placed. However the Order is not processed and the amount is also not refunded. Kindly help me solve this issue.

I raised a complaint with Croma Customer care C0000XXX19 and the ticket is also closed without refunding the amount to me.

The order ID is 3000324XXX59

My details are given below:
Naveen
903591XX16

Image Uploaded by Naveen:

Croma — Gift Voucher Amount debited but Order not Processed

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