| Name of Complainant | |
| Date of Complaint | January 31, 2023 |
| Name(s) of companies complained against | Onecard |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi i have made 2 transactions of rs 43300 on one card one was failed and other was successful but the both time money got debited and the they are not refunding the failed trasaction i have shared them the Merchant statement but still they are not refunding money every time i call giving some excuses and extending the date and also i raised the ticket but they closed saying system update
Image Uploaded by Dinesh Chand:
Hi Dinesh,
Greetings from FPL technologies!
We could not fetch your account details based on the info provided and request you to share the same with us via help@getonecard.app or reach out to us via our in-app help section so we will take a look and resolve this for you. In case, you have already reached out to us, then, please share the allotted ticket IDs with us.
Looking forward to serving you.
Thanks and Regards,
Team OneCard
Ticket no is 2438322 you keep closing the tickets and i have to daily call and raise even customer support extending days with lame excuses how can you not give proper reply even after 2 weeks very worst service not reliable how can you may not know why it has not been refunded trying to fool us