| Name of Complainant | |
| Date of Complaint | September 8, 2021 |
| Name(s) of companies complained against | Vi |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello Sir/Mam,
I am with Vodafone for more than 10 years (I had done multiple porting in between though). Recently, I decided to move my connection from post paid to prepaid and had been to the Vi Store in Marthahalli, Bangalore, to personally place this request. While doing this, I had asked the customer support guy there to make sure that all the dues should be cleared so that I could successfully do the conversion and did the payment as recommended by them. However, the customer support guy made some error and the conversion happened only in the next billing cycle. This resulted in Amazon subscription charges which, when I enquired, they mentioned that this would be waived off or canceled and the team would take care of it. However, I started receiving follow up messages and calls for this amount post that. I went again to the store and the customer support guy again mentioned that they would take care of it and I would not be required to pay.
But it did not stop and I started receiving warning letters and legal notices from the service provider. I wrote them back with the explanation; however, they ignored it and kept sending me reminders. I then decided to visit a store nearby (in my native) and they confirmed again that this would be taken care and I would not be required to make a payment.
Yesterday, I received a call from a guy called, Alok (Koramangla Branch – Collections Manager) and he warned me that he would suspend my connection if the payment is not made despite explaining the scenario. Although the amount is very small; however, I am super dissatisfied the way they ignored my responses, my personal visits to the store and the customer support error. It was even more disappointing when this guy called Alok chose to ignore all the above scenarios and warned me suspension of services.
I told him that this was a case of humiliation for a customer who has been with this service provide for such a long time. He even challenged me that I wouldn’t be able to do anything and that he would go ahead with what he wants to do.
I would have made the payment if they had acknowledged the error and made sure that this was handled smoothly but now I am choosing to get out of this service provider as their customer service is super disappointing and the operations team lacks basic human courtesy.
I am posting this complaint for I was challenged by this guy, Alok, so that he understands how a customer needs to be treated and show basic manners of listening, understanding and then responding.
I hope my complaint would be considered. Please excuse if the above message sounded impolite.
