| Name of Complainant | |
| Date of Complaint | January 16, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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- Good morning from Nigeria.
- I have been trying for days to connect and speak to an Airtel customer care agent in Nigeria but it has not worked. I want to know if there’s a way out because 121 and 111 toll-free lines have not helped me.
- Secondly, I want to understand the available monthly data plans that come with YouTube Night package. I can’t keep wake all night just to watch YouTube that I don’t need after a day’s job and even when I opened the YouTube at night, it charged me from the Monthly Bundle Plan instead of the YouTube Night.
- I am really been discouraged and have longed to speak with your agent for an explanation and possible data plan options.
- Kindly treat this as important.
- Thank you and have a great new year.
