| Name of Complainant | |
| Date of Complaint | October 14, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my concern over the pathetic and unacceptable service I have been encountering regarding my order with order id –OD429347376694334100, an Apple MacBook laptop.
· Despite having purchased a VIP membership under the explicit representation of prioritized and expedited delivery, I’ve experienced the contrary. The lack of noticeable improvement in delivery speed raises questions regarding the true value of VIP membership.
· I received notifications stating that my MacBook laptop would be delivered on the 10th and 11th. However, much to my disappointment, the product didn’t arrive on either of the days. No adequate explanation was provided by the delivery personnel about this delay.
· I raised multiple complaints regarding the same issue (IN2310112180703182296, IN23101022490436884086)and was repeatedly requested to wait without receiving any valid reason for the delay or exact rescheduled dates for delivery. The lack of transparency and accountability is deeply concerning.
My experience thus far has not only caused me inconvenience but also made me question the effectiveness of your processes and the value you place on customer satisfaction. Even after multiple follow-ups, I have not received any solution to this problem. I expect better service from a reputed e-commerce platform like Flipkart.
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