| Name of Complainant | |
| Date of Complaint | July 10, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi,
due to frequent internet issues; i requested an upgrade for a fiber (post consulting the technician visited during last compliant) on 2nd July. the order was placed successfully & i was informed that within 3 working days the line will be upgraded & internet issue will be resolved. its’ been 7 WD now & still i haven’t heard back from Airtel yet. I called customer care three times & every time i was given an assurance that the line & router will be changed within next 8 working hours. i also sent an eMail to [email protected] but it seems no one care of these customer complaints. i’m very disappointed with the services & responsiveness of Airtel so hence reaching out to log this compliant.
in case if you need more please see my details below
Landline/Fixed #: 011-45662413
Mobile: 9599958344
Order # per customer care: 483096206
I hope that someone hear this issue & take the necessary action to resolve this quickly. this is impacting my work, my children’s school work, etc & looks like i’m left with only a option to change my connection to other company. Please help resolve this asap or advice
Regards,
Sanjay Dhaundiyal
