Completely wrong product delivered by Amazon and denying to refund.

Name of Complainant Kavita Das
Date of ComplaintJuly 16, 2023
Name(s) of companies complained against
Category of complaint Corruption
Permanent link of complaint Right click to copy link
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Text of Complaint by Kavita Das:

I ordered OutPetcare Housetraining AID for puppies, 500ml on 02-July-2023 from AMAZON.
Order ID- 408-0613784-1093929;
Order price- INR 710;
Mode of payment- COD

Wrong package was delivered to me on Monday,10th July,2023 containing some wooden photo frame in place of my original product.

I raised complaint on Amazon customer support multiple times but their team asked me to wait till 16th Juuy,2023 as they are investigating on it.

Today when I raised a call back request , it took 34 mins for the team to connect me with the concern team .

As per their investigation their resolution is that same product has been delivered to me.

I have also shared pictures with Amazon.

Image Uploaded by Kavita Das:

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