| Name of Complainant | |
| Date of Complaint | October 4, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi 1xBet Support Team,
On 17th September 2025 at 4:50 PM IST, I sent a transaction of 10,000 rupees through IMPS, but I received an error stating that the UTR reference was already used. I haven’t shared the UTR with anyone, and I suspect the payment facilitator might have misused it.
I’ve spoken to your chat support, and they mentioned that I shared the UTR with someone, but that’s not true. I didn’t share the UTR with anyone, and I’m confident that I didn’t misuse or share it. I request that you investigate this matter further, rather than providing a routine response. I trust your customer support team, and I’m counting on your assistance to resolve this issue.
I’d appreciate it if you could look into blocking the gaming ID that was credited with the UTR and take necessary actions to prevent such incidents in the future. I’m willing to cooperate and provide any necessary information to resolve this issue.
Please investigate this matter urgently and provide a detailed response.
Thanks for your attention to this matter.
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Hello! If someone stole money from your account or there were any third-party actions on the account, then this may be a sign of fraud. Or you contacted scammers to whom you personally provided the details of your transaction, which they could use and credit the money to their account. If this is the case, then in this case we will not be able to help you, since the payment system credits strictly according to the correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts directly to the site’s technical support are listed only on the site in the contacts section).
But in any case, write to technical support on the site or application and let our security service sort out your issue.
Best regards, 1xbet