| Name of Complainant | |
| Date of Complaint | October 12, 2025 |
| Name(s) of companies complained against | Smart rupiya |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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I am writing to raise a concern regarding an issue I faced with the Smart Rupiya loan application.
On 09/09/2025, I applied for a loan through the Smart Rupiya app, but the application showed as failed. However, to my surprise, a sum of Rs. 2,400 was credited to my bank account with the sender’s name shown as Jakir Singh. Since it was late at night, I immediately contacted my bank the next morning (10/09/2025 at 9:00 a.m.) and informed them that I had received an unexpected amount from an unknown person. The bank advised me to wait and respond appropriately if I was contacted regarding the transfer.
Later, I became suspicious and reinstalled the Smart Rupiya app (which I had deleted earlier). Upon checking, I was shocked to find that a loan amount of Rs. 4,000 had been sanctioned under my name, and Rs. 2,400 from that loan had been transferred to my account without any prior intimation, SMS, or email notification.
To avoid any future complications, I have already repaid the entire loan amount of Rs. 4,000 and ensured the loan is closed.
I am submitting this complaint as a formal record to state that the credit and repayment occurred without my consent or prior communication, and I want to ensure that no future claims or recovery actions are initiated against me regarding this transaction.
Please acknowledge this complaint and confirm that my loan account with Smart Rupiya is closed and there are no pending dues or liabilities in my name.Also they have to delete all my informations forever.
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