| Name of Complainant | |
| Date of Complaint | July 8, 2022 |
| Name(s) of companies complained against | www.travolook.in |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 1st of June 2022 I booked tickets from www.travolook.in from Bangalore to
Guwahati and return for an amount of rupees Rs. 27,196 /-. I have been trying
to follow up with the customer support for a long time – however their IVR
system is putting me on hold for over 30 minutes and then disconnecting the
call when I am the first one in the queue. Out of the multiple attempts of trying to
reach out to the customer support – one representative answered the call and
mentioned that the flight was cancelled and they will be initiating the refund
process. I went ahead and called Vistara and Indigo customer care and
enquired about the status of the said flights to which they informed me that the
flights were not cancelled. Obviously, the representative seems to be lying. It
has been over 37 days now and NO refund has been done. Additionally, I was
not informed that the tickets were cancelled via email or call, so I went ahead
and made non refundable Hotel reservations in Guwahati. I have suffered a
major financial loss due to this mis-management and fraud. I am expecting the
amount of Rs. 27,196 /-. refunded to the original payment mode (HDFC
netbanking) ASAP. Travolook office address is mentioned as 836, 2nd floor,
Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008. Unfortunately, I
made a delay in my judgement and came across multiple reviews which state
that www.travolook.in is running a scam. Kindly, help me get my money back.
