| Name of Complainant | |
| Date of Complaint | February 21, 2025 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to bring to your attention a pressing issue with my Airtel AirFiber connection (Customer ID:014120982606). Despite lodging a complaint with Airtel’s customer care number 16 days ago, the issue remains unresolved.
The problem persists, with my AirFiber out door unit port being non-functional, causing significant disruptions to my internet services. The customer care team has failed to provide a satisfactory solution or send a technician to resolve the issue.
I request your immediate intervention to:
1. Restore my Airtel AirFiber Outdoor Unit Port.
2. Arrange for a technician to visit my premises at the earliest.
Please instruct the technician to call me back on 8619477134 to schedule the visit.
Complaint details:
– Date of Complaint:06/02/2025
– Complaint Number:11007260287
I would also appreciate it if you could inform me about the specific policies and procedures Airtel has in place for resolving customer complaints and service-related issues, particularly in cases where the issue persists for an extended period.
I hope this time, I will get a prompt resolution to my issue.
Thank you.
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