Complaint regarding suspension of Airtel DTH account no 3000352743 even after recharging with an amout of Rs 3081 on 11 April 2020.

Name of Complainant Indrajit Majumdar
Date of ComplaintApril 19, 2020
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Indrajit Majumdar:

It’s really embarrassing to experience such irresponsible customer service from such renowned telecom company. My DTH connection was recharged with an amount of Rs 3081 on 11 April 2020 as per your offer through Airtel App. I had received the confirmation of the recharge through SMS stating the validity upto 6 Dec 2020.

On 17 April 2020 my above said account was suspended due to low balance. The recharge amount is still never reflected on my Airtel App nor in my TV account. I made several calls to customer care and sent mail to you. But all went in vain. I was forced to recharge again unnecessarily to view my TV set during this crisis period of lockdown.

It is further stated that why should a customer be suffered due to your negligence and irresponsibility? It clearly shows the dereliction and carelessness towards duties and responsibilities by the bunch of worthless crooks in your organisation. It’s a matter of harassment by your negligent staffs and poor customer service which is forcing me to lose my mental sanctity.
The above said amount is yet to be reflected on my account. I hope the stringent action should be initiated at the earliest to avoid further legal consequences. You should be penalised to suspend my DTH account even after sufficient fund on it. The cost of my mental agony with my prestige, sanctity and peace should be born by you to avoid further legal action.
The screenshots of the transaction history from Airtel App and confirmation msg through SMS are attached herewith for your action.
Indrajit Majumdar
Mob – 9872265440
DTH ac – 3000352743
Attachments.
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Complaint regarding suspension of Airtel DTH account no 3000352743 even after recharging with an amout of Rs 3081 on 11 April 2020.

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