| Name of Complainant | |
| Date of Complaint | February 29, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir / Madam,
Please see email correspondence below.
I recharged my mobile phone from my IOB bank account for the sum of Rs. 698/- for a 84 days plan. This recharge was not being reflected in my AirTel account. So I sent the email below to AirTel to investigate and advise what needs to be done.
I was advised to call 121 for expert advise and that I would be charged 50p per minute for the call. I informed them by email saying I am in Singapore visiting my son. I was again advised to call 121. So I called 121 and tried for about 3 minutes to get in touch with some expert who could solve my problem. I was not able to. For making this infructuous call I have been charged Rs. 450/-
I request the sum of Rs. 450/- may please be returned to my account.
Thank you. Kind regards,
Group Captain Vaidun Vidyadhar (Retd.)
From: Vaidun Vidyadhar <vvidya42@gmail.com>
Date: Wednesday, 26 February 2020 at 19:15
To: 121 <121@airtel.com>
Subject: Re: Mobile Recharge Receipt
Dear Team Airtel,
As advised by you I dialled 121 to speak to your experienced advisor. After trying for almost 3 minutes I was not able to connect to him.
However I was charged Rs 450/- for my call. I request you to kindly reverse that charge of Rs. 450/- to my account.
Regards,
Vaidun Vidyadhar
From: 121 <121@airtel.com>
Date: Wednesday, 26 February 2020 at 14:17
To: Vaidun Vidyadhar <vvidya42@gmail.com>
Subject: Re: Re: Mobile Recharge Receipt
Dear Customer,
Thank you for writing to us. We’d love to help you with your query.
We’d need some more information. Dial 121 now to speak to your Airtel experience advisor. We look forward to connecting with you.
Team Airtel
On Wed, 26 Feb 2020 at 10:40 AM <vvidya42@gmail.com> wrote:
Dear Sir,
I am presently visiting my son in Singapore. I will be returning to Chennai on 29 Feb. I will call you after I return. I don’t want to call you from overseas.
In the meantime I request you to please check why the recharge is not being reflected. The message from IOB is very clear.
Thanks. Regards,
Vaidun Vidyadhar
From: 121 <121@airtel.com>
Date: Wednesday, 26 February 2020 at 13:05
To: Vaidun Vidyadhar <vvidya42@gmail.com>
Subject: Re: FW: Mobile Recharge Receipt
Dear Customer,
Thank you for writing to us. We’d love to help you with your query.
We’d need some more information. Dial 121 now to speak to your Airtel experience advisor. We look forward to connecting with you.
Team Airtel
On Wed, 26 Feb 2020 at 05:34 AM <vvidya42@gmail.com> wrote:
Dear Sir,
Yesterday I had recharged my Airtel number 7397 45 7200 for the sum of Rs 698/- for a 84 days plan from my IOB bank account. Please see IOB receipt below.
When I log into my Airtel account I don’t find this recharge being reflected.
Please investigate and advise.
Thanks. Regards,
Vaidun Vidyadhar
Image Uploaded by Vaidun Vidyadhar:
