| Name of Complainant | |
| Date of Complaint | March 8, 2024 |
| Name(s) of companies complained against | jeeves |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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Order ID: OD123055202254770000
Complaint Number: CLAFLK160530950675435
Purchase Date: 08 Oct 2021
I am writing to express my disappointment and frustration regarding the recent incident involving my VU 55″ 4K TV, which I purchased from Flipkart along with the Jeeves Complete TV Protection plan for three years.
On 07 March 2024, while moving an almira from one room to another, my TV suffered damage when it was hit by the almira. As per the terms of the protection plan I purchased, I contacted Jeeves customer care to request assistance with the repair. However, I was informed that the damage is not covered under the warranty.
This response is confusing and concerning to me, as I specifically purchased the complete protection plan to safeguard against such unforeseen events. I fail to understand why the damage incurred during a routine movement of furniture is not eligible for coverage under the protection plan.
I urge you to review my case thoroughly and reconsider your decision. I request prompt assistance in resolving this matter and arranging for the necessary repairs or replacement of my TV as per the terms of the protection plan I purchased.
I appreciate your attention to this issue. Thank you for your understanding and cooperation.
Please find a photo of the damaged TV as well as the purchase invoice for your reference.
Image Uploaded by Chanchal Kumar Singh: