| Name of Complainant | |
| Date of Complaint | July 2, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my deep disappointment and frustration with the service provided by Airtel at your Mathura store. I visited the store on [Date] and booked an Airtel Fiber connection by making an advance payment of Rs. 1501.82/-. I also confirmed my address details, and the store representatives assured me that the connection would be installed between 4:30 p.m. to 7:00 p.m. on 01/Jul/2023, Saturday.
To my dismay, an engineer visited my home and informed me that there is no Airtel line available in my colony. I was told that I would have to wait for an additional 2 days for the connection to be established. Furthermore, an Airtel partner named Rohit suggested that if I pay additional money, he could expedite the process. This approach of demanding extra payment for urgent service is highly unprofessional and unethical.
I visited the store again to address this issue and explained the situation to several staff members. Unfortunately, I received conflicting information from different individuals, with some stating that it would take three days, while others could not provide a definite answer. There was a complete lack of assurance or clarity in their responses. Frustrated with the inconsistency, I finally requested the cancellation of my connection and initiated the refund process.
To my surprise, I was made to wait for an extended period of time. When I inquired about the cancellation, there was no response from the staff. Eventually, I encountered an individual named Mandip, who assured me that he would cancel my connection by the evening and provided me with his contact number. However, this turned out to be a false commitment, as he did not answer my calls. It is highly disappointing to experience such unprofessional behavior from your staff.
I would like to bring to your attention that I have lodged a complaint against the Mathura Airtel store, including the team leader, Pawan, for providing misleading and incorrect information. I am deeply dissatisfied with the overall service experience and the lack of accountability demonstrated by your staff members.
I demand an immediate refund of the amount I paid for the Airtel Fiber connection. The delay, false commitments, and the contradictory information provided by your team have caused significant inconvenience and mental distress. I expect Airtel to take this matter seriously, conduct a thorough investigation into the conduct of the Mathura store team, and ensure that appropriate action is taken against the responsible individuals.
I kindly request a written response within [Specify a reasonable timeframe] addressing my concerns, confirming the cancellation of my connection, and providing a timeline for the refund initiation.
I trust that you will handle this matter promptly and take the necessary steps to rectify the situation. Failure to address this complaint satisfactorily may lead to further action, including legal recourse and spreading awareness of this poor customer experience.
Thank you for your attention to this matter, and I look forward to a swift resolution.
Yours sincerely,
NARENDRA PRATAP SINGH
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