| Name of Complainant | |
| Date of Complaint | August 10, 2025 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear Airtel Team,
I am extremely grateful for your customer care executives; however, I must express my disappointment as they have not been truthful. I lodged a complaint on 05.08.2025 regarding my non-functional Wi-Fi, and each day I was assured that a service technician would arrive to resolve the issue. Yesterday, I spoke with an Airtel customer manager for 45 minutes on call who insisted that I wait another 24 hours. When I called again today, I was met with hostility from your customer executive, who insisted that I must pay the bill despite my Wi-Fi not working. It seems that your team is only available to speak, yet I am left without a solution.
Please proceed with cancelling my connection. I will ensure that no family member considers using Airtel in the future, as I am left with a lasting anger towards your team.
Additionally, your customer executives do not seem to value communication.
I kindly request that you review all my recorded interactions to understand my concerns and the issues I have faced. I have consistently requested a cancellation, and I am perplexed as to why this process has taken so long.
7738129665 – DSL NUMBER
1-5910324400381 – ACCOUNT NO
Image Uploaded by SAFARATH HAMAD ALI: