Name of Complainant	Lakshminarayanan
Date of Complaint	September 5, 2025
Name(s) of companies complained against	Samsung
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by Lakshminarayanan:

Complainant Details:
Name: Lakshminarayanan
Mobile: +91 9790607235
Email: suryadamo45@gmail.com

Opposite Party (Company) Details:
Samsung India Electronics Pvt. Ltd.
Corporate Office: 6th Floor, DLF Centre, Sansad Marg, New Delhi – 110001
Customer Care: support.india@samsung.com

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Subject: Complaint Regarding Manufacturing Defect in Samsung Galaxy S22 Ultra – Denial of Free Replacement

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Grievance:

I purchased a Samsung Galaxy S22 Ultra in April 2022. Recently, the device developed vertical/horizontal display lines, which is a well-known global manufacturing defect in this model.

I approached Samsung’s authorized service center, but they refused to provide a Free of Cost replacement, citing that my warranty has expired. This is unacceptable because:

1. The S22 Ultra was launched in March 2022, and this is a model-level defect, not a case of physical damage or misuse.

2. A manufacturing defect cannot be denied on the basis of warranty period, as per the Consumer Protection Act, 2019.

3. In other countries, Samsung has replaced such defective screens free of cost as a goodwill gesture, but Indian consumers are being unfairly charged ₹15,000–₹20,000 for repair.

4. This amounts to deficiency in service and unfair trade practice.

As a loyal customer owning multiple Samsung products (Galaxy Tab S7+, Samsung TV, AC, Watch, Buds), I feel betrayed by this refusal and seek immediate corrective action.

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Relief Sought:

1. Free of Cost screen replacement for my Galaxy S22 Ultra.

2. Written acknowledgment from Samsung that this is a manufacturing defect.

3. Compensation for mental harassment and inconvenience caused by the denial.

4. Directions to Samsung to provide the same relief to all affected S22 Ultra users in India, irrespective of warranty expiry.

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Attachments:

Purchase Invoice (April 2022)

Photographs of the defect

Service center job sheet/denial letter

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Declaration:
I declare that the facts stated above are true to the best of my knowledge.

Date: 04.09.2026
Place: Cuddalore

Signature,
Lakshminarayanan

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