| Name of Complainant | |
| Date of Complaint | April 18, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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On 11/03/22 received intimation that there is a due of Rs263.20 I brought to the notice of your representative Juhi Parui Mondal that in the month of Feb2022 i had spoken to your
representative in 121 to cancel this connection. She checked and confirmed that due to some error this was not done and hence confirmed that on making this payment
this number will stand cancelled and no further bills will be raised. Accordingly made the payment of Rs264 and confirmed to her thru SMS and she confirmed receipt of payment.
Reproduced below her email and my reply
Email : [email protected]
Mobile No:- 9163938161 //033- 4052 -5227
Dear Sir/Madam,
Greeting for the day!!
Please find the attachment Of Airtel bill ..
This is the full and final bill..
After that payment clear no bill will be generated for this account…
Requesting you to please pay the bill by Cash or Online ..
Pay from – www.airtel.in/inactive-customer
Account Id: 1-3598072255757
MSDN No: 9903502879
Communication No – Any active number
Accordingly i made the payment of Rs 264 as confirmed by mail as copied below
N Ramachandran
Fri, Mar 25, 2:26 PM
to Juhi
Hi
Pymt of Rs 264 /- made thru HDFC Bank.
Check SMS for details.
Now on 11/3/22 received intimation that bill payment of Rs 353 is due. Again spoke to ur representative in 121 on 12/3/22 and explained the abovementioned fact . He stated
matter will be escalatedand gave Interration ID 31-3956418109586. Subsequently no action from your side.
Again on 9/4/22 received intimation bill of Rs 353 due . Again spoke thru 121 and same thing confirmed that matter will be escalated and gave ID SCT -9163300302,
Today reced intimation that bill payment of 941.93 to be paid by 22/4/22. Again spoke to 121 where the concerned lady said matter will be escalated today itself and gave
Interraction ID 4007327645069
Think a tamasha is going on and in the process my time is wasted.
Please do the needful
Narayanan Ramachandran
Mob No 9163300302
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