| Name of Complainant | |
| Date of Complaint | August 10, 2024 |
| Name(s) of companies complained against | orion techno age opc private limited, Recharge zap |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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i made a recharge of rs 237 jio using recharge zap site recharge was made to orion techno age private limited . even though the transaction to the recharge zap was successfull .the payment to jio was not done and showed fail. i find this site as fraud and taking money from people in the name of recharge . when i google seached about recharge zap , google even showed it was reliable so i proceeded for payments.please take neccesary steps to get refund from . also the mails was noreply mails
upi transaction id 422214572994
Image Uploaded by Angel Raphael:
Dear Sir/Ma’am,
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that your recharge was not processed successfully due to some technical error, we have forwarded your complaint to the concerned department to get the issue resolved and process it for the refund.
We request that you kindly allow us 5-6 working Days so as to enable us to do the needful.
We also request you not to share your account details to any one either on call or email, as to process the refund we do not need any account details, it is a simple process where refund is processed in the source account from where it was deducted.
Please feel free to get back to us for further assistance.
Here to help
Thanks & Regards
RechargeZap Team
Dear Sir/Ma’am,
Greetings from Rechargezap !!!
We sincerely apologize for missing an opportunity to provide the services this time as the recharge failed due to some technical error.
We also wanted to inform you that refunds are always processed in the source account from where money was received, we request you to kindly check the source account and confirm once.
Actions Taken
Request ID Transaction ID Bank Ref No. Action Amount Requested Time Success Time Status Bank ARN
14634815674
20620723871
422214572994
capture
₹
237
.
00
9 Aug’24
12:24:01 PM
9 Aug’24
12:24:01 PM
Success
422214572994
14660427988
20620723871
422567851281
refund
₹
237
.
00
12 Aug’24
08:19:34 PM
12 Aug’24
08:19:38 PM
Success
422567851281
Meanwhile, requesting you not to share your any of the account details to any one either on call or email as to process the refund we do not need your account details, it is an automatic process, in case recharge is not successfully done the payment amount is reimbursed in source account.
Here to help
Thanks & Regards
RechargeZap Team
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