Name of Complainant	Prashant Begra
Date of Complaint	April 16, 2023
Name(s) of companies complained against	'Win Poker' and also known as 'Mojoo Poker'
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hi Team,

Please see the attached screenshot.

I made a transaction of rupees 1000 on 8th December 2022 and money was debited same day itself. However, it’s been 4 months and 8 days now and it’s neither credited to my game wallet nor reversed to my bank account. Their customer support keeps on saying they don’t know how long bank will take to process the payment.

Request you to look into it and resolve this issue at the earliest please – Thanks!

Image Uploaded by Prashant Begra: