| Name of Complainant | |
| Date of Complaint | November 17, 2022 |
| Name(s) of companies complained against | MSEB |
| Category of complaint | Electricity |
| Permanent link of complaint | Right click to copy link |
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Two months before I made a complaint for faulty meter replacement but still they are not replacing and whenever I visited MSEB office that they replied me that they don’t have stock to replace and also advice me to buy a Meter from Private seller. Then my question is that if govt don’t have any stock then how private seller have much more stock of meter for selling. Therefore they charging me excess bill. It’s total harassment to buy meter in private.
Image Uploaded by Roshan:
Billing Unit = 4186 (Malvan, Kokan)
The house is in Sukalwad Village called Patadewadi House number 993 in Sindhudurg district, Malvan taluka, Maharashtra. It is our native place and we stay in Mumbai. From last 3 months we have seen a fluctuations in the amount sent through bill which was usually around ₹500 – ₹700. We have our one uncle only staying there as caretaker and he goes to work in the daytime and returns at night with the just one LED bulb and a fan for his use with one switch board for his phone charging. All of a sudden they have sent us this huge bill of ₹2430 which is very high considering there is minimal use of electricity. We checked through a wire man and the wire man said that the meter is faulty. So we raised a complaint on their online portal twice to please send someone for meter change but they are closing the registered complaints and not replacing the faulty meter. Despite raising multiple complaints they are just raising new tickets but not replacing the meter and we have paid the new meter cost too. Now, the associate called and said please bring a meter yourself after us paying for the meter cost. And later says your meter is now fine so no need to replace so when I ask for the meter cost refund they say it’s non-refundable. Customer service only keep son making new ticket ID in just one category called “Wrong bill” and it is a pure mess. They can’t even give a proper reply to emails sent. And we are thinking who will take action on these people if the entire system is not good. How can Mahavitaran not provide meters on their own but not have a notification telling they don’t have meters in stock before consumer opts to pay. Why are they accepting payments and still want us to bring a new meter?