| Name of Complainant | |
| Date of Complaint | October 6, 2024 |
| Name(s) of companies complained against | Jeeves Consumer Services |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to formally lodge a complaint against Jeeves Consumer Services for their failure to resolve an issue with my Samsung AUE60 43″ TV, purchased from Flipkart on March 31, 2023. Along with the TV, I purchased a 3-year complete protection plan from Jeeves for ₹2502.
Details of the Complaint:
Product Information:
Product: Samsung AUE60 43″ TV
Purchase Date: April 1, 2023
Protection Plan: 3-year complete protection plan (₹2502)
Nature of the Problem:
In September 2024, the TV stopped working. I contacted Jeeves support on September 29, 2024, and a complaint was opened. Technician Mohammad Tariq was assigned to the case.
On October 2, 2024, Mohammad Tariq visited my residence, opened the TV without verifying the serial number, and broke the LED screen. Subsequently, I received a request for a photo of the serial number from the back of the TV.
On October 4, 2024, I provided the Samsung brand sticker photo, which included an extra ‘V’ in the serial number not present on the invoice. Jeeves closed my complaint, citing a serial number mismatch, and directed me to Flipkart for further support.
On October 19, 2024, I provided the correct serial number photo, which matches the invoice & extended warranty contract.
Attempts to Resolve the Issue:
Despite numerous attempts to resolve the issue via phone and email, Jeeves continues to open new complaints, extending the timeline by 3 days each time.
The same technician, Mohammad Tariq, is repeatedly assigned and reports a “serial number mismatch” without visiting or calling.
The email support team has confirmed multiple times that the latest photo with the serial number matches correctly, yet the issue remains unresolved.
Case IDs:
August 30, 2024: JCRS-DHO4YZ-1MDWQU-UW8GFV-OULT0QR
September 20, 2024: JCRS-9GA95T-AXZUY5-OEOWL6-DEART9G
September 26, 2024: JCRS-3CRBT0-Y8U5GM-9M6NQG-89Z0D6
September 29, 2024: JCRS-DN8HBC-9WHJ6J-UO14H8-8XYPBL0
Claim IDs:
August 29, 2024: CLAJVS198658810390726
August 19, 2024: CLAJVS228746045296243
September 25, 2024: CLAJVS170402004353424
September 29, 2024: CLAJVS812338757835058
Relief Sought: I request the Consumer Court to:
Direct Jeeves to assign a competent technician to resolve the issue without further delay.
Ensure the technician verifies the correct serial number and addresses the TV malfunction.
Provide a clear timeline for resolution and regular updates on the progress.
Compensate for the inconvenience and frustration caused due to the negligence and repeated delays by Jeeves.
This ongoing issue has caused significant inconvenience and frustration. I expect Jeeves to honor the protection plan and resolve this matter promptly.
Thank you for your immediate attention to this matter.
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