| Name of Complainant | |
| Date of Complaint | October 24, 2022 |
| Name(s) of companies complained against | TATA PLAY |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have been subscribing to Tata Play over several years now with satisfactory service and excellent customer care. But to my utter surprise I felt extremely insulted to the behaviour of a customer service caller. Today (24.10.2022, Monday) I received a call from Customer Care service at around 1.25 pm advertising about the 5 daya free of cost English Movie Channels. I patiently heard but was not interested in the package. When the caller asked about the reasons for my disinterest, I explained. But she started insulting me by saying why did I not informed her about my disinterest beforehand. I apologized for ‘wasting her time’ but she continued to insult me. Today on the auspicious occasion of Diwali I felt extremely insulted. She in a way not only insulted me but also the Indian Language and Culture which I am extremely sensitively proud of.
I earnestly request the relevant authority to intervene in this matter and take extreme care about training the customer service callers to behave in appropriate manner.
I would be much interested in continuing service with Tata Play as long as Indian Language and Culture is celebrated rather than insulted.
Regards
Subrata Mukherjee
Subscriber ID 1260127954
Contact 9674626201
