| Name of Complainant | |
| Date of Complaint | January 15, 2025 |
| Name(s) of companies complained against | Wisesaree |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected Sir/Madam,
I am writing to file a formal complaint against WiseSaree.com regarding an issue I encountered with a recent order placed on their website. Below are the details of my purchase:
Order Number: [ ID:PDP00254]
Product Ordered: Mustard Banarasi Silk Yellow Saree with Blouse (Price: ₹864)
Product Received: Non-Silk Red Saree (Estimated Price: ₹200)
Payment Method: Cash on Delivery
I placed an order on [29th december 2024,1:43pm] for a mustard Banarasi silk yellow saree along with a blouse, as advertised on their website. However, upon receiving the parcel on [2 januaray 2025], I found that the product delivered was entirely different from what I had ordered. The saree received is a non-silk red saree, which is significantly cheaper than the one I paid for.
Despite my efforts to contact WiseSaree.com for a return and refund, I have not received any clear response, and their website does not provide an accessible return policy link. I have not been able to resolve this issue with the company directly.
Therefore, I am seeking the following resolution:
Immediate Return of the Incorrect Product: I request WiseSaree.com to arrange for the return of the incorrect saree at no additional cost to me.
Full Refund: I request a full refund of ₹864, the amount I paid for the mustard Banarasi silk saree.
As per the Consumer Protection Act, I believe my rights have been violated, and I seek prompt action to address this issue. I request the consumer court to assist in facilitating the return process and ensuring that I am refunded the full amount I paid.
I have attached relevant documents, including the order details, photographs of the received saree, and payment proof, to support my complaint.
I request your urgent intervention in this matter and await your guidance on the next steps.
Thank you for your attention to this issue.
Sincerely,
[Kavita warang]
[house no.68,Rajeev nagar,near ganpati temple,vidyanagar,hubli,karnataka,india,580031]
[8147049469]
