| Name of Complainant | |
| Date of Complaint | May 30, 2025 |
| Name(s) of companies complained against | Eureka Forbes ltd. |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Opposite Party:
Eureka Forbes Ltd.
Address: Customer Grievance Redressal Cell,
Eureka Forbes Ltd.,
B1/B2, 701, 7th Floor, Marathon Innova,
Off. Ganpatrao Kadam Marg, Lower Parel (W),
Mumbai – 400013, Maharashtra, India
Email: grievance@eurekaforbes.co.in / customercare@eurekaforbes.com
Respected Sir/Madam,
I wish to file a complaint against Eureka Forbes Ltd., for failure to fulfill their contractual and service obligations related to products I have purchased under warranty and Annual Maintenance Contract (AMC). Despite multiple reminders, the company has failed to take corrective actions.
Details of Complaint:
Non-Service of Water Softener (AMC Active):
I have an active AMC for my water softener purchased from Eureka Forbes. Despite multiple service requests and follow-ups, no technician has been assigned, and service remains pending, violating the terms of the AMC.
Refund Not Issued for Undelivered Product:
I placed and paid for an order that was never delivered. Despite repeated emails and calls, no refund has been issued to date. This is a clear case of deficiency in service and unfair trade practice.
Non-Service of Water Purifier:
A service request was raised for my Eureka Forbes water purifier as well, which has been ignored. Despite written communication, no one has attended or responded.
I have made multiple attempts to resolve these matters amicably by contacting customer care via email and phone, but all efforts have failed. There is a consistent lack of accountability and responsiveness, which has led to harassment and mental agony.
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