| Name of Complainant | |
| Date of Complaint | March 12, 2023 |
| Name(s) of companies complained against | Phonepe |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to file a complaint against PhonePe, a UPI payment application, for unethical and deceptive practices in their user interface design.
Recently, I have noticed that when I go to make any payment through UPI on the PhonePe application, a popup menu appears with bold and large text with a button labeled “Set Auto Payment.” In contrast, the text displayed for not selecting the auto-payment option is very low and unnoticeable.
This design flaw has caused me and many other users to accidentally click on the auto-payment option, resulting in unnecessary charges and inconvenience. It is evident that this design is intended to trick users into selecting the auto-payment option by default, which is a clear violation of consumer trust and ethical business practices.
I strongly urge you to take appropriate action against PhonePe and hold them accountable for their deceptive design practices. I believe that such unethical practices are detrimental to consumer welfare and have a negative impact on the overall trust and integrity of the digital payments industry.
I request you to investigate this matter thoroughly and take the necessary steps to prevent such practices in the future. Thank you for your attention to this matter.
Sincerely,
Rahul Maurya
