| Name of Complainant | |
| Date of Complaint | January 15, 2025 |
| Name(s) of companies complained against | De Feliz vacations |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected Authority,
I am writing to formally lodge a complaint against a company named De Feliz Vacations for fraudulent practices and breach of trust, which has caused me significant financial and mental distress.
Details of the Case:
Nature of Transaction:
I was approached by a representative of De Feliz Vacations, Mr. Rahul Kashyap, who provided misleading information and lured me into purchasing a membership package. He assured me that:
EMIs would not start until I availed their trial services, which was promised to be optional within 60 days.
I could cancel the membership within a week, as per their cancellation policy, with a deduction of ₹25,000 as an administrative fee.
Timeline of Events:
In December 2024, I decided to cancel the membership due to financial constraints and immediately reached out to their customer support and Mr. Rahul Kashyap.
Despite my repeated emails and calls, the company failed to respond appropriately or take any action to process my cancellation.
Contrary to the promises made, they initiated EMI deductions from my bank account without my consent or usage of any trial services.
Breach of Promises and Unresponsiveness:
The company representatives are now completely unresponsive to my requests, and their helpline numbers remain unanswered.
They have ignored my legitimate requests to cancel the membership and refund the amount deducted.
Impact of the Fraud:
My bank account is now in a negative balance due to the unauthorized EMI deductions.
I am under severe financial and emotional stress because of this fraud.
Evidence Provided:
I am attaching the following documents for your reference:
De Feliz Vacation ID: DFV/TG/62059
Bank statements highlighting the EMI deductions. attached
Any other communication with the company representatives: explained as above about Rahul Kashyap
Relief Sought:
I request the honorable Consumer Court to:
Direct the company to cancel my membership and declare the transaction null and void.
Order a refund of the deducted EMI amount into my bank account.
Impose a penalty on the company for their fraudulent practices and breach of trust.
Take necessary action to prevent such malpractices by the company in the future.
Additional Information:
Company Name: De Feliz Vacations
Representative Name: Rahul Kashyap
Transaction Date: 5th Jan 2025
EMI Amount Deducted: ₹7411
I believe this is a clear case of consumer rights violation under the Consumer Protection Act, 2019, and I seek the forum’s intervention for redressal.
Thank you for considering my grievance. I trust in the Consumer Court’s commitment to protecting the rights of consumers and ensuring justice.
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