| Name of Complainant | |
| Date of Complaint | June 12, 2025 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I am a customer of Airtel Black services. I had requested a shift of my existing Airtel connection to a new address.
On receiving my request, one of Airtel’s engineers visited my premises. However, instead of shifting my old Airtel Black connection, he fraudulently installed a new WiFi connection and generated a separate bill.
Upon contacting Airtel Customer Care, I was advised to make the full recharge payment to resume my services. Based on this assurance from Airtel’s customer care, I made the payment on 04/06/2025, 06/05/2025 and 08/062025 via google pay with transaction reference number 5155585572280, 106030506331 and 100721227221.
Despite making the full payment, my services remain suspended. On contacting customer care again, they refused to resume my service or refund the amount paid.
I have been suffering for 9 days without any connectivity, which has affected my work and daily activities. This act amounts to a deficiency in service, misleading commitment, and unfair trade practice under the Consumer Protection Act, 2019.
Prayer:
I humbly request the Hon’ble Commission to:
Direct Airtel to immediately restore my original Airtel Black services, or
Refund the amount of ₹1140 with applicable interest, and
Pay compensation of ₹50000 for mental harassment and inconvenience caused, and
Impose a penalty for unfair trade practices, if deemed fit.
