Name of Complainant | |
Date of Complaint | April 10, 2025 |
Name(s) of companies complained against | Airtel |
Category of complaint | Internet Services |
Permanent link of complaint | Right click to copy link |
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Dear Sir/Madam,
I am writing this letter to file a formal complaint against Airtel regarding the discrepancy in data usage on my mobile plan. I am an Airtel user and have subscribed to the Rs. 839 pack that offers 3.0 GB of data per day.
However, I have noticed a significant disparity between the data usage reported by Airtel and the actual data consumption on my mobile device. Despite using only 300 MB of data, as per my phone’s data usage statistics, I receive reminder messages from Airtel indicating that I have consumed 50% of data – 1.5 GB.
Attached are the proofs of this.
I am concerned that this discrepancy indicates a potential discrepancy in data billing or misrepresentation of data usage by Airtel. As a loyal customer, I expect transparency and fair treatment in all aspects of my service.
I kindly request the Consumer Court to investigate this matter and take appropriate action against Airtel for possible fraudulent practices. I also request that Airtel be directed to rectify the issue and provide a detailed explanation for the observed discrepancy in data usage.
I trust in the Consumer Court’s commitment to safeguarding consumer rights and ensuring fair practices in the telecommunications industry. I kindly request your intervention and prompt resolution of this matter.
Thank you for your attention to this complaint. I look forward to a swift and just resolution.
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