Complaint about deduction of payment but products not received

Name of Complainant Khushi
Date of ComplaintFebruary 7, 2022
Name(s) of companies complained against
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link
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Text of Complaint by Khushi:

I ordered some clothes on 24th January 2022 and after order confirmation and made the payment successfully through pay u I received a message given below-
Your transaction with Lounge Lives was successful

Transaction ID: 32370735644915
Merchant: Lounge Lives
Amount Paid: 1298.59
Order Date: 2022-01-24 00:03:35
Customer Phone Number: 9********
By foxwood clothing.
But till now I haven’t received any product and now the website seems to be fake and I am not able to reach the website.
Please help me out how I will get the payment refund.
Regards
Khushi

Image Uploaded by Khushi:

Complaint about deduction of payment but products not received

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