Complained for replacement still no one came to pick and customer service is just assuring that it will get replace

Name of Complainant Yumna
Date of ComplaintJuly 4, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Yumna:

Hi,
My name is Yumna and I placed an order with you for air fryer on June 4.My order no I’d is -0D428274689651985100
I received the product on 9th June, but the product i received was damaged
I requested for an exchange which you approved, however it’s been going to be a month now since then and no one has come to pick up the product for replacement.
I did call up the customer care but to no avail.
Very poor service. This is not what I expected.

I request you to please look into the matter and help me out

Image Uploaded by Yumna:

Complained for replacement still no one came to pick and customer service is just assuring that it will get replace

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