Name of Complainant	Gaurav Vora
Date of Complaint	August 13, 2020
Name(s) of companies complained against	Jio
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Gaurav Vora:

Dear Team,

From today morning my jio phone number – 8898235354 is not showing network signal so i reached to customer care they told me that Under Non- Compliance my phone number got deleted. But i submitted my documents on july 28. also i have never got any notice from jio’s end about this concern.

Kindly do the needful on urgent basis as this is my primary phone number.

Arrange call back on alternative number – 9892329441

Regards,

Gaurav Vora

8898235354 – Jio number

———- Forwarded message ———
From: Gaurav Vora <gaurav2561997@gmail.com>
Date: Tue, Jul 28, 2020, 6:34 PM
Subject: Re: Proof of Identification required
To: <Aashish.J@ril.com>
Cc: <Jayraj.Salgaonkar@ril.com>

 

On Tue, Jul 28, 2020, 5:24 PM <Aashish.J@ril.com> wrote:

Dear Sir,

 

As per your discussion with Jayraj, kindly assist in providing the proof of Identification at the earliest for Compliance purpose.

Mobile number – 8928986744

Thanking you
Regards
Aashish J

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2 Attachments

 

 

17

Gaurav Vora		10 Aug 2020, 13:24 (2 days ago)
Dear Team, I am not getting proper reply I want same number. Kindly help what is the next steps? Or Arrange call back +91 98923 29441 Regards,Gaurav Vora

Jio Care	11 Aug 2020, 12:59 (1 day ago)
to me

Dear Gaurav,

 

I understand your concern with regard to disconnected Jio number.

 

As per the update received from concern team, your Jio number XXXXXX5354 has been disconnected due to incomplete information on CAF (consumer application form).

 

We request you to visit your nearest Reliance Digital, Dx Mini or Retailer with your Aadhaar card or Proof of Identity/Proof of Address documents & recent photo and can apply for a new connection.

 

Thank you for your patience.

We wish you and your family good health and safety.

 

Stay safe, Stay healthy. With love and care from Jio.

 

Thank You Onkar Khedekar Team Jio

Gaurav Vora	18:12 (2 minutes ago)
to appellate.pb, appellate.assam, Appellate_Maharashtra, appellate.bih, Appellate_Mumbai, appellate.guj, appellate.del, appellate.hp, Jio

I have never seen such a pathetic service, from last 12 days I even not got any call from your team.

neither you are understanding the query and complain of customer.

i don’t understand how I will suggest any one to go for JIO?

its not just matter of breaking the records on internet and making the maximum customer. its about giving value to customer and understanding their requests

i request you to at least arrange call back and solve my problem as soon as possible. 

Image Uploaded by Gaurav Vora: