| Name of Complainant | |
| Date of Complaint | October 17, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I WISH TO REGISTER A FORMAL COMPLAINT REGARDING MULTIPLE CHARGING OF MY CREDIT CARD BY AIRTEL FOR THE A/C 020101554168_MN – BROADBAND AIRTEL CONNECTION
ON 27TH SEPTEMBER I REGISTERED A REQUEST FOR A NEW BROADBAND CONNECTION
ON 28TH OCTOBER AIRTEL REPRESENTATIVE MR. RAJ (8855060724 MOBILE NUMBER) CALLED AND CAME TO MY RESIDENCE FOR VERIFICATION AND INITIAL PAYMENT.
WHILE MAKING INITIAL PAYMENT FOR INR 1768 THERE WAS ERROR AND HE ASKED ME TO MAKE PAYMENT AGAIN. IN SUCH MANNER 3 PAYMENTS OF INR 1768 WERE MADE TO AIRTEL
I AM ATTACHING ALL RELEVANT SCREENSHOTS TAKEN FROM THE CITIBANK APP AND MY CURRENT CREDIT CARD STATEMENT.
MR. RAJ CONFIRMED THAT THE MONEY WILL BE REVERSED INR 1768*2 = INR 3536 – BUT AS YOU CAN SEE I HAVE BEEN CHARGED THIS EXCESS AMOUNT AND THERE IS NO REFUND ON MY CREDIT CARD ACCOUNT.
ALSO O THE AIRTEL APP IT CLEARLY SHOWS 3 TRANSACTIONS OF INR 1768 EACH
TRANSACTION 1 – 928902862 ID
TRANSACTION 2 – 928904069 ID
TRANSACTION 2 – 928903066 ID
AS THESE TRANSACTIONS ARE PRESENT IN THE APP IT MEANS THAT ALL TRANSACTIONS HAVE BEEN CREDITED TO AIRTEL.
HENCE I WOULD REQUEST AIRTEL TO TAKE COGNISANCE OF THIS AND REFUND INR 1768*2 = INR 3536 TO MY CREDIT CARD ACCOUNT IMMEDIATELY.
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