| Name of Complainant | |
| Date of Complaint | October 19, 2021 |
| Name(s) of companies complained against | Travel hook |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked the flight ticket on 11oct and after booking it they are showing that my booking had cancelled and till now they didn’t refund me my money.
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number : REF381110002
We apologize for the inconvenience caused to you.
This is to inform you that your reservation was cancelled due to an operational reason .
Refer to your discussion with our agent dated 11-Oct-2021.Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call 0124-643-4800.
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.
In case of any queries, please mail us at support@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Neha
Support Team
0124 6434800
www.travolook.in
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number :REF381110002
We apologize for the inconvenience caused to you.
This is to inform you that your reservation was cancelled due to an operational reason .
Refer to your discussion with our agent dated 11-Oct-2021.Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call 0124-643-4800.
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.
In case of any queries, please mail us at support@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Neha
Support Team
0124 6434800
www.travolook.in
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