| Name of Complainant | |
| Date of Complaint | January 1, 2019 |
| Name(s) of companies complained against | Smartgaze.com |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have purchased product from Smartgaze.com online and paid while ordering. But when the courier Ecomexpress person comes for the delivery he is asking cash of Rs 699 as the entry in their system is showing COD. Also the sticker on the parcel is showing COD. Why I have to pay two times for the same parcel, first online and second on delivery.
Order confirmation number is 36274083
Air Way Bill number is 988797906
When I tried to contact on the customer care number 9953012326 it is continuously switched off. Then I sent request on email id smart@smartgazes.com, but no reply even after sending daily reminders. Shocking was when I got a call telling they are from customer care and will refund the money. They asked how I have done the payment and need all the debit card details. The person calling was trying to do the fraud with my bank account.
Please help.
Surender Raina
09822827400
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