Company denying return for wrong item delivered

Name of Complainant Raaid Azad
Date of ComplaintOctober 22, 2025
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Raaid Azad:

Hey i am Raaid, so i recently bought this Ipad pro m2 12.9 inch for ₹ 74000 from Itradeit website . The item was delivered to me on 23rd of September, as i opened the package i saw the item which was delivered to me was wrong( it was ipad pro m1) so i texted them on their customer care mobile number on whatsapp but they didnt respond to me till 7 days which is their timeline for return approval, they replied to me after the time was expired and when i asked for my return they denied saying the 7 day limit for exchange has been exceeded. I have screenshot as proof of all the conversations from the day of delivery, the day they didnt respond to the day they did respond and neglected my return approval , i high suggest anyone if you are gonna spend money then just dont spend here as this company is a fraud who sends defected and wrong items and then disappear when asked for return. Also the ipad heats while taking tokes thus showing its a defected item

Image Uploaded by Raaid Azad:

Company denying return for wrong item delivered

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