| Name of Complainant | |
| Date of Complaint | November 26, 2022 |
| Name(s) of companies complained against | SBI credit card |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi
I got my Club Vistara Sbi Credit card in August.As per their promotional policy they provide you complimentary flight voucher after joining the card. After my first Payment of bill I did not received my voucher so I contacted customer service and they said after payment within 15 days you will get your voucher .But after 20 days again I contacted them they said your voucher had been issued. I checked on club Vistara app there was no voucher nor did I received any Email. Third time I called I told customer care to let me talk to their senior the senior also explained the same that your voucher had been issued and we have sent you and they cut the call i middle. Now I raised my query on their app. There was no reply from customer service so there is an option to escalate the matter to nodal officer after 1 days. I did that and received a mail that we will get back to you by 26/11/22. So on 26/11/22 i received message that your query has been resolved. But my issue is same still I have not received my flight voucher.
It’s been 3 months i am following them but there seems to be not any solution to my query please help.
Dear Gaurav, we regret the inconvenience. Kindly write to us at sbicard.com/email with a brief summary of your issue, and the reference number 1065720.